Welcome to Fellow (“Fellow,” “we,” “our,” or “us”). We are committed to respecting your privacy and protecting your personal information. This Privacy Policy describes how we collect, use, share, and safeguard your information when you access or use our services, including through our website (www.hellofellow.com), our member portal (app.hellofellow.com), and any related applications or communications. By using Fellow, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Who We Are Fellow is a prepaid legal service plan, not a law firm. We provide administrative and customer support services to help our members manage traffic-related legal matters. Legal services are provided by independent attorneys from third-party law firms who have been retained to assist members under the scope of their prepaid plan. These attorneys are solely responsible for providing any legal advice or representation.

2. Information We Collect We collect various types of information depending on how you interact with us: a. Personal Information When you register, subscribe, or contact us, we may collect: Name Email address Phone number Physical/mailing address Driver’s license number Vehicle information (e.g., license plate) Ticket or citation details Documents you upload (e.g., photos, scanned tickets) b. Billing and Payment Information Collected and processed securely through trusted third-party providers (e.g., Stripe): Credit/debit card numbers (not stored by us) Billing address Transaction history c. Usage and Device Information Automatically collected via cookies, logs, and analytics tools: IP address Device type and OS Browser type Time zone Pages visited and actions taken Referral links

3. How We Use Your Information We use the information we collect for the following purposes: To register and manage your Fellow account To assign your matter to a licensed third-party attorney To communicate with you about your subscription, legal matters, or support issues To process your payments and manage billing To improve our website and member portal To personalize your experience To detect and prevent fraud or misuse To comply with legal and regulatory obligations

4. Disclosure of Your Information Fellow does not sell your personal information. We may share it with the following parties under limited circumstances: a. Legal Professionals To provide the services covered under your plan, we may share your information with independent attorneys or law firms contracted to represent you. These attorneys are not employees of Fellow and operate under professional obligations, including client confidentiality. b. Service Providers We use third-party vendors to support our operations: Payment processors Document storage (e.g., AWS) Customer support tools Analytics and error tracking services Email and SMS platforms All vendors are contractually obligated to protect your information and use it only as necessary to provide services to Fellow. c. Government or Legal Requests We may disclose your information to respond to subpoenas, court orders, or legal processes, or to enforce our Terms of Service, protect our rights or the safety of others, or comply with legal obligations.

5. Cookies and Tracking Technologies We use cookies and other tracking technologies to: Authenticate users Remember your preferences Analyze traffic and usage patterns Improve site performance Deliver relevant content You may control or disable cookies through your browser settings, but doing so may affect certain features of the site.

6. Data Retention We retain your data only for as long as necessary to: Fulfill the purposes outlined in this policy Comply with legal and regulatory requirements Resolve disputes and enforce our agreements Typically, this means maintaining your data for the duration of your membership and for a minimum of 7 years thereafter for compliance and audit purposes.

7. How We Protect Your Information We employ industry-standard security measures, including: SSL encryption Secure cloud infrastructure Role-based access controls Regular security audits While we take appropriate steps to safeguard your information, no system is 100% secure. You acknowledge and accept this risk when using our services.

8. Your Privacy Rights Depending on your jurisdiction (e.g., California, under the CCPA), you may have the following rights: Access the personal data we hold about you Request correction or deletion of your information Opt-out of data sharing for marketing purposes Request a copy of your data in a portable format To exercise these rights, contact us at privacy@hellofellow.com. We may need to verify your identity before processing your request.

9. Email, Text, and Marketing Preferences We may send you service-related emails, including: Legal status updates Billing information Account alerts You may also receive optional marketing messages. You can opt out anytime by: Clicking "unsubscribe" in emails Texting STOP to SMS messages Updating your preferences in your account settings

10. Third-Party Services and Links Our website or portal may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing any information.

11. Children's Privacy Fellow is not intended for individuals under the age of 13. We do not knowingly collect data from children. If we learn that we’ve inadvertently received personal data from a child, we will delete it as soon as possible.

12. International Use Fellow is operated and hosted in the United States. If you are accessing our services from outside the U.S., you acknowledge that your data will be transferred and processed in the U.S., subject to U.S. law.

13. Changes to This Privacy Policy We may update this Privacy Policy periodically. When we do, we will revise the "Effective Date" at the top and may notify you via email or platform message. Continued use of our services after any changes constitutes acceptance of the new policy.

14. Contact Us If you have questions, concerns, or requests related to this Privacy Policy, please contact us at: Fellow – Privacy Office Email: privacy@hellofellow.com Phone: +1 (855) 335-5690 (1-855-FELLOW0) Mail: 347 West 36th Street, 11th Floor, Suite 1100, New York, NY 10018